RETURN, REFUND & EXCHANGE POLICY

Jenine’s Return, Refund & Exchange Policy

 

At Jenine, we take pride in delivering high-quality, ethically crafted fashion. We understand that sometimes, a product may not meet your expectations, and we are committed to ensuring a smooth and transparent return, refund, and exchange process.

 

This policy applies to purchases made directly from Jenine’s official website and retail partners.

 

GENERAL RETURN POLICY • Signature Collection:

 

Returns are only accepted for defective items or order errors. Custom orders are final sale and non-refundable.

 

• Rouh Jenine Collection:
 Returns are accepted within 14 days of receiving your order, provided

 

items meet the eligibility criteria below.

 

• Sale & Discounted Items:
 Final sale. No returns or exchanges on promotional or clearance items.

 

ELIGIBILITY CRITERIA FOR RETURNS
 To qualify for a return or exchange, items must meet the following conditions: 

 

  1. Unworn, unwashed, and undamaged with original tags attached.

  2. Original packaging must be intact (garment bags, brand tags, and
    accessories included).

  3. Must be initiated within the return period (14 days for Rouh Jenine
    Collection).

  4. Proof of purchase required (order confirmation email or receipt).

 

Returns will NOT be accepted if:

 

  • Items are custom-made, altered, or tailored.

  • Items have been worn, washed, stained, or show signs of use.

  • Items were purchased from unauthorized third-party sellers.
    RETURN PROCESS
     To initiate a return, follow these simple steps: 1: Submit a Return Request
     Email [insert email] with the following details:

 

  • Order Number

  • Item(s) being returned & reason for return

  • Clear photos (if applicable, for defects or incorrect items)
    2: Receive Return Approval
    Our customer service team will review your request within 2 business days. If approved, you will receive a return authorization number (RA#) and instructions on how to send the item(s) back.

 

3: Ship Your Return

 

Securely package the item(s) and ship them to the provided return address.

 

Customers are responsible for return shipping costs, except in cases of damaged or incorrect items. We recommend using a trackable shipping service to ensure safe delivery.

 

4: Refund or Exchange Processing

 

Once your return is received and inspected, we will notify you via email.

 

  • Approved Returns: Refunds will be processed to the original
    payment method within 7-10 business days.

  • Exchanges: If you opted for an exchange, we will ship your new item
    after verifying your return.
    EXCHANGE POLICY

 

  • Signature Collection: No exchanges except for defective products.

  • Rouh Jenine Collection: Exchanges allowed for size-related issues within 14 days of delivery.
    If your requested exchange item is out of stock, you will be offered a store credit or a refund. Customers are responsible for exchange shipping fees unless the item is faulty.
    REFUND POLICY

 

• Refunds will be issued to the original payment method. 

 

  • Refund processing time: 7-10 business days after return approval.

  • If your refund is delayed, check with your bank before contacting
    customer service.
    Non-Refundable Items:

 

  • Custom or made-to-order pieces.

  • Shipping fees (except in cases of incorrect or defective orders).
    DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
    We sincerely apologize if you receive a defective or incorrect item. Contact [insert email] within 48 hours of delivery with photos of the issue. We will provide free return shipping and a full refund or replacement for damaged items.
    STORE CREDIT & GIFT CARDS

 

  • Store credit is valid for 12 months from the issue date.

  • Gift cards are non-refundable and cannot be exchanged for cash.
    INTERNATIONAL RETURNS & CUSTOMS FEES For international orders:

 

  • Customers are responsible for return shipping fees.


Any customs duties & taxes paid are non-refundable.